Terms and Conditions

Advance reservations are highly recommended. A 25% deposit is due at the time of booking. We accept Discover, MasterCard, American Express and Visa. Balances will be collected upon check-in. Local, state, hospitality taxes and booking fee will be applied to your final bill.
Some holiday, peak season and special event weekends require a two-night minimum stay as indicated on our availability calendar. Posted rates, taxes and fees are subject to change without notice.

CHECKING IN:
Hartwell Suites Hartwell Suites offers a unique Self check-in experience, saving you the hassle of stopping at a front desk. We offer the following check-in options: Self Check-In is available anytime after 4:00 pm. Once you have used your door lock code to enter your suite we are alerted of your arrival and you will be automatically checked in. *A Personal check-in service can be arranged between 4:00 pm and 6:00 pm if requested at least one day in advance. We are available to greet you, answer questions, assist with luggage, etc. during this time.

CHECKING OUT:
Check-out is by 11:00 am for all guests, at which time your code will also become inactive.* Late check-out may be available upon request. While it is not guaranteed we will accommodate to the best of our ability for an additional fee.

PET POLICY
Pets are not allowed at Hartwell Suites at this time.

SMOKING POLICY
Hartwell Suites is a non-smoking facility; no smoking or vaping is allowed in any building. If you smoke/vape anywhere except designated outdoor areas, we will charge your credit card an additional $200 and may ask you to leave without any type of reimbursement.

OCCUPANCY / NO ENTERTAINING
Occupancy of rooms is for registered guests only. We reserve the right to ask guests to leave, without refund of reservation.

FORGOTTEN ITEMS
Items left behind may be shipped to you. We charge the regular shipping fees plus $15 handling fee. Due to a lack of storage space, we can only hold forgotten items for 30 days. If you feel you have left an item, please email or call us.

PARKING
Free parking is available in downtown Hartwell.

NOISY GUESTS
If you are creating excessive noise that is an annoyance to other guests, after one warning, we may ask you to leave without any type of reimbursement.

THINGS BORROWED OR BROKEN
Items in your suite are intended to be used while you are visiting with us. If you wish to bring them home, we have an amenities purchase list available on request and we would be happy to charge your card. If an item is missing from your suite, your credit card will be charged. If there are damages to your suite beyond normal use, you will be responsible for damages and your credit card will be charged.

*If you are not out by check-out time, we reserve the right to charge your card on file three times the normal rate and charge any legal fees associated with an eviction.

We understand that situations arise which make cancellations or rescheduling unavoidable. However, last-minute cancellations are difficult to fill, and we may have already turned business away. If a reservation is cancelled at least 7 days in advance of the scheduled arrival date, your reservation deposit will be refunded, minus a $25 cancellation fee. When a cancellation is made 6 days or less in advance of your arrival date, no refund will be issued. Failure to cancel your reservation will result in charges for all nights of your reserved stay. Cancellation requests are always confirmed by the innkeeper via e-mail or phone. If you made your reservation via an OTA (Online Travel Agency) such as Expedia, Booking. Hotels.com, HostelWorld, Airbnb, FlipKey, etc., or their affiliates, please contact them directly for a cancellation or change.

Group reservations (more than 2 rooms OR 6 consecutive nights) require a 50% non-refundable advance deposit, with balance collected at check-in. No additional charges will be incurred if reservation is canceled at least 30 days prior to check in. The entire balance due will be charged for cancellations less than 30 days prior to check in. We recommend you purchase vacation trip insurance through Travel Guard or a similar company of your choice, if you do not want to accept the risk of incurring cancellation charges due to personal or family emergencies, etc.

Privacy Policy

https://secure.thinkreservations.com/hartwellsuites/reservations/privacy-policy